How it Works

1. BOOK A PICK-UP

Select your preferred time slot.
We pick up and deliver at convenient times for you - that includes late evenings and weekends, helping you to get the best out of our service.

2. PICK-UP

You leave your bag/Basket outside in the time slot you selected, include enough hangers and if there are special instructions or if you have any question, leave us a note or send us a text message and we will make sure to answer as soon as we get it.

3. MAGIC

Our expert cleaners do their best to make your clothes look great and feel fresh.

We separate by color or wash it mixed, depending on what you requested. Once it’s done, we fold it and pack it neatly.

If you asked for ironing, your clothes come conveniently hanged in the hangers provided, or folded if you prefer.

4. DROP OFF

Within 24 hours, our scout delivers your laundry fresh and ready for action.
Now you can enjoy clean clothes returned to you while you saved extra time, letting us do all that hard work.

Ironing Service:
We offer ironing service at a very low price, we do business sheets, T-shirts, jackets, children items, you name it, we iron it. Regardless of how many items you have, we will return them ironed and looking brand new within 24 hours. All you have to do is SMS, call or schedule a pickup online, leave your basket outside at the time you booked, and include enough hangers.

Washing and Folding:
For washing and folding we charge per load, the load is about 6 kilos of clothes, we fold them professionally and return them to you the next day. All you have to do is SMS, call or schedule a pickup online, leave your basket outside and we will collect at the time you scheduled. 

Dry Cleaning:

Article from: www.Fairtrading.com.au

Is the dry cleaner responsible?

Dry cleaners are a necessary service provided in most suburbs and towns across Australia. As with any service, on most occasions the service provided is excellent. However, occasionally things go wrong. In the event of a problem occurring with a garment or item left with a dry cleaner the first thing that must be determined is, if possible, 'is the dry cleaner responsible?'

All clothing and most textile items sold in Australia must have a label attached detailing the care instructions for the garment. These instructions should include:

• prohibited treatments and warnings;
• washing instructions;
• drying instructions;
• ironing instructions; and
• dry cleaning instructions.

In submitting any article for dry cleaning, the customer and dry cleaner should make special note of any manufacturer’s instructions with respect to the cleaning of the article.

Of course it may be that a manufacturing fault or failure of a component, for example incorrect stitching, faulty dyes, faulty or broken buttons etc, has caused the dry cleaning process to damage the garment, in which case the garment should be referred to the retailer or manufacturer for their assistance. If this is the case the dry cleaner should provide the customer with a report so that the matter can be followed up with the correct party.

What if my garment is damaged or lost?

If the dry cleaner has damaged your garment or article, subject to the above, in general terms he/she will reasonably compensate you for it. This is not to say that you are entitled to new for old replacement. The extent of compensation will be based on the age and condition of the article and a fair settlement should be made.

It may be, however, that the pants from a pants and top set are damaged, or a curtain from a set of curtains. Depending on the circumstances, in this case it may be that the dry cleaner would need to replace the full set as a reasonable settlement.

On occasions garments are lost or incorrectly given to the wrong party. If the article cannot be recovered the dry cleaner will be responsible to reasonably compensate the consumer on similar terms to the above.

When collecting garments the docket should be produced. If it is not, the dry cleaner should have a process in place in the business to 'sign out' the garment so that there is a record in the event of a future dispute.